Return & Refund Policy

 Return & Refund Policy

Thank you for shopping at **Royal Creek Mart**. We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

15-Day Return Policy
You have **15 calendar days** from the date of receiving your item(s) to request a return. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. You will also need to provide the receipt or proof of purchase.

How to Initiate a Return
1. Contact our customer support team at **[insert email/contact form link]** within 15 days of receiving your order.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our team will guide you through the return process and provide you with a return authorization number (RMA) and instructions.

Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product).
- We recommend using a trackable shipping service to ensure your return is received by us.

Cashback Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Your refund will be processed as **cashback** to your original payment method within 

5-7 business days.
- Please note that shipping fees are non-refundable unless the return is due to an error on our part.

Non-Returnable Items
Certain items are exempt from being returned, including:
- Perishable goods (e.g., food, flowers, etc.).
- Personalized or custom-made products.
- Items marked as "final sale" or "non-returnable" at the time of purchase.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Contact Us
If you have any questions about our return policy, please contact us at:
-Email: [shehlakhanebay@gmail.com

]